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This section houses the most frequently asked questions at our customer service center. Our most common questions are comprehensively addressed here, but there are always ones that are a little different!
For questions not answered in this section, please visit the “contact us” section and submit your email question! We will address your specific question directly to you and perhaps add it to our FAQ list!
Barbicide® concentrate is mixed correctly by adding 2 oz (1/4 cup) concentrate to 32 oz of cold water. Barbicide® Plus concentrate is mixed correctly by adding 1 oz (2 Tbsp) of concentrate to 128 oz (1 gallon) of cold water.
Contact time refers to the length of time a product must stay moist with disinfectant to be effective against the pathogens listed on the label. For Barbicide® and Barbicide® Plus, the contact time is 10 minutes of moist contact to be effective. For Barbicide® wipes, the contact time is 2 minutes (3 minutes for effectiveness against tuberculosis).
Barbicide® Plus should only be used in states requiring a Tuberculocidal disinfectant. It is important to make sure this is a requirement of your state before selecting the Barbicide® Plus product (otherwise Barbicide® should be used). For specific questions, please contact us at firstname.lastname@example.org.
If you have mixed your Barbicide® Plus concentrate correctly (see question #1), and it has been changed daily, the cloudiness is normal. This cloudy appearance is normal for Barbicide® Plus in certain types of water.
Yes. Clippercide® is a 5-in-1 product that you can use on your clippers to:
Barbicide® should be changed daily in all containers used to submerge combs, brushes, shears, implements—that is all tubs, glass or plastic jars. It should also be changed whenever contaminated or diluted incorrectly.
Ship-Shape® can be used to clean virtually all hard surfaces—it is your stainless steel, glass, counter top, mirror, chair, appliance and general surface cleaner all in one product! When using to clean glass or mirrors it is important to wipe in a circular motion for the best result. When using to remove hair spray from appliances, please use only on fully cool flat irons, curling irons, etc.
No. Ship-Shape® Powder is intended to clean combs and brushes prior to disinfecting them in the Barbicide® solution. It does not dissolve hair (Brush Delite® does dissolve hair), but allows all of the brush surfaces to be cleaned effectively. Ship-Shape® Spray is intended for general cleaning and removal of hair spray and hair product residue from appliances, chairs, etc.
Barbicide® will not harm your plastics or metals; however, it is not recommended that you leave items soaking for long periods of time. If you are using Barbicide® Plus, you should only leave your items in the solution for the required 10 minutes and then remove promptly, as Barbicide® Plus can damage plastics after prolonged contact.
“Sanitize”, “clean” and “hygiene” all refer to the broad category that means you have done something to remove visible debris. Examples of this would be wiping down a counter, holding something under running water, using soap and water on an item or using a cleaning solution like Ship-Shape® Cleaner.
Disinfecting is the killing of most microbial life that can lead to infection in humans—such as Influenza, Staphylococcus, HIV/AIDS, Herpes, Salmonella and Hepatitis. This step is done following cleaning and requires the use of a disinfectant such as Barbicide®, Barbicide® Plus or Barbicide® Wipes.
Sterilization is the killing of all microbial life and requires an autoclave or cold sterilizer. This method is mainly used in healthcare.